goku Terms of Use

When you open an account on goku, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. Our terms set out the conditions under which we provide access to football markets, live-dealer tables, slot games, and esports coverage across supported jurisdictions.

We at goku operate a regulated sportsbook and live-casino platform. Your use of our services—whether via mobile app on Android, browser on iOS, or desktop—is governed by the policy outlined below. We encourage you to read these terms carefully before you deposit funds or place any activity on goku.

Account Opening and Eligibility

To open an account on goku, you must be of legal age in your jurisdiction and not a resident of any territory where our services are prohibited by law. We require identity verification—typically a national ID, passport, or driver's license—before your first deposit is processed. This Know Your Customer (KYC) step protects both you and us.

During registration, you provide your name, email, phone number, and banking details. We store this information securely and use it only to process deposits, withdrawals, and account communications. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately.

Deposits, Withdrawals, and Payment Terms

We at goku accept deposits via e-wallet partners—DANA, e-wallet, mobile banking, local payment, online payment—and e-wallet scan-and-pay for instant top-ups. We also support virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method carries its own processing window; we do not guarantee fixed deposit or withdrawal times, as these depend on your bank and payment provider.

Minimum and maximum deposit amounts vary by payment method. We reserve the right to decline any deposit that appears suspicious or violates our anti-money-laundering policy. Withdrawals are processed subject to account verification and may be subject to review windows. We do not charge withdrawal fees, but your bank or e-wallet provider may apply their own charges.

Bonus offers on goku are subject to terms and conditions. Any promotional credit must be wagered according to the bonus terms before withdrawal is permitted. We reserve the right to cancel or modify bonus offers at any time. Bonus funds that expire unused are forfeited.

User Conduct and Prohibited Activities

When you use goku, you agree not to engage in fraud, money laundering, or any illegal activity. You may not use automated tools, bots, or scripts to access our platform. You may not attempt to manipulate odds, exploit system vulnerabilities, or collude with other users to gain unfair advantage.

We prohibit multiple accounts per user. If we detect duplicate registrations, we reserve the right to suspend or close all associated accounts and forfeit any balance. You may not share your account with family members or friends; each person must register separately.

Harassment, threats, or abusive language directed at our staff or other users will result in immediate account suspension. We maintain a zero-tolerance policy for hate speech, discrimination, or any content that violates local law.

Limitation of Liability and Dispute Resolution

Our services are provided on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes on any game or market. We are not liable for losses arising from technical failures, network outages, or third-party payment delays—provided we have taken reasonable steps to prevent such events.

If you believe a transaction on goku was processed in error, you must notify us within 30 days. We will investigate and respond within a reasonable timeframe. Disputes that cannot be resolved through our support team may be escalated to an independent arbitrator in accordance with applicable law in your jurisdiction.

Jurisdiction and Service Availability

Our services on goku are available only in jurisdictions where online gaming and sportsbook activity are permitted by local law. We do not offer our services in territories where such activity is prohibited. Users are responsible for verifying that access to and use of goku comply with their own jurisdiction's regulations.

If you access goku from a restricted jurisdiction, we reserve the right to suspend or terminate your account without notice. Any funds in a suspended account will be held pending legal review and may be forfeited if we determine the account was opened in violation of these terms.

We operate under the principle that our platform is available only where applicable law permits. If you have questions about whether goku is available in your region, contact our support team before opening an account. Our team can provide guidance on service availability in cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, as well as during major events such as Liga 1 and Piala Indonesia.

Changes to These Terms

We at goku may update these terms at any time. Material changes will be communicated to you via email or a notice on the platform. Your continued use of goku after such changes constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account and request a withdrawal of your balance.

These terms are governed by the laws of the jurisdiction in which goku operates. By using our platform, you consent to the exclusive jurisdiction of the courts in that territory for any legal proceedings arising from your use of goku.