goku Platform Privacy Notice
This page describes what we collect when you use goku and how we keep that data protected. Our privacy commitments apply whether you access our platform via Android app, iOS browser, or desktop. We recognise that your personal information—your name, contact details, payment method, and account activity—deserves clear explanation and consistent safeguarding. This notice sets out our practices in straightforward terms, without legal jargon.
We at goku operate a sportsbook and live-casino platform available in jurisdictions where applicable law permits. Your account on goku may involve data transfer across borders and processing by third-party payment providers, identity-verification vendors, and hosting services. We undertake to be transparent about these flows and to give you meaningful control over your information wherever possible.
What We Collect on goku
When you open an account on goku, we ask for your full name, date of birth, email address, and phone number. We also request your national ID, passport, or driver's licence number to verify your identity and comply with anti-money-laundering regulations. If you live in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our system may flag your region during signup to ensure we serve you lawfully.
Once your account is active, we collect information about your deposits, withdrawals, and gameplay. When you top up via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the amount, timestamp, and e-wallet identifier. Similarly, virtual-account transfers through mobile banking, local payment, online payment, or e-wallet are logged with your bank details and transaction reference. We also track your login times, device type, IP address, and the games you access—this helps us detect suspicious activity and prevent fraud on goku.
How We Use Your Data
We use your identity information to verify that you are of legal age and not a resident of a jurisdiction where our services are prohibited. Your email and phone are used for account notifications, withdrawal confirmations, and customer-support replies. Payment details are shared with our acquiring bank and payment-gateway partner only to process your deposits and withdrawals—we do not use them for marketing or secondary purposes.
Your gameplay and betting history help us personalise your goku experience—for example, showing you football markets from Liga 1 or Piala Indonesia if you have shown interest in those tournaments. We also analyse aggregate patterns (not individual bets) to improve our platform's stability and to detect account abuse, money laundering, or underage access. These analyses are conducted by our risk and compliance team and are not sold to third parties.
Third-Party Processors
We rely on external vendors to run goku. Our hosting provider stores our servers outside your jurisdiction—typically in Singapore or the Netherlands—so your account data may be processed and stored abroad. Payment processors such as our acquiring bank and e-wallet intermediaries receive your transaction details to settle funds. Identity-verification vendors receive your name, ID number, and photo to confirm you are who you claim to be. All of these third parties sign data-protection agreements with goku and are forbidden from using your data for their own purposes.
Cookies and Tracking
Our goku website and app use cookies and local storage to remember your login session, language preference, and betting slips. These are not sold to advertisers. We do use analytics tools (such as Google Analytics) to measure how many users visit goku and which pages they use most—but we do not tie that data to your name or email unless you are logged in and have consented. You can disable cookies in your browser settings; doing so may limit your ability to stay logged into goku on that device.
Your Rights on goku
You have the right to request a copy of all personal data we hold about you on goku. You can ask us to correct inaccurate information—for example, if your registered address has changed. You may also request deletion of your account and associated data, subject to legal and regulatory hold periods (for example, we may need to keep records of your deposits and withdrawals for anti-money-laundering compliance).
To exercise any of these rights, contact our support team through the messaging centre in your goku account, or email the address provided in our terms. We aim to respond to data requests within 30 days. If you believe we have mishandled your information, you have the right to lodge a complaint with your local data-protection authority.
Data Retention
We keep your account data as long as your account remains open. Once you close your account on goku, we retain your identity records and transaction history for five years to comply with financial regulations. After that period, we delete or anonymise your data unless law requires us to keep it longer. Cookies on your device are typically cleared when you log out or within 12 months, whichever is sooner.
Contact goku
If you have questions about our privacy practices on goku, use the help section in your account or contact our support team. We are committed to answering privacy concerns promptly. This notice may be updated as our platform evolves; we will notify you of material changes by email or a notice on goku's homepage. By continuing to use goku after such notice, you accept the updated terms. Your data security and transparency are central to how we operate.